We’re here to help

Common Ground Support

Something not connecting? Try the quick fixes below, or send a note with a few details so the issue is easier to solve.

Quick troubleshooting

The app is frozen, closes, or won’t open

Close Common Ground completely and reopen it. If that does not help, restart your iPhone and make sure Common Ground is updated to the latest available version.

Ads or rewarded features are not loading

Check your internet connection, then close and reopen the app. If a rewarded ad completes without granting the expected result, note the game, approximate time, and what happened.

My scores, streaks, or progress are missing

Scores, progress, streaks, settings, and gameplay state are stored primarily on your device. Deleting or reinstalling the app, clearing its data, or moving to a different device may permanently remove that local data.

An ad will not close or a reward did not appear

Wait a few seconds for the close control to appear, then try it again. If a rewarded ad completes without granting the expected reward, include the puzzle name, approximate time, and what happened in your report.

I want to review my ad privacy choices

Where the app offers privacy choices for ads, open the privacy or consent options in the app and follow the prompts. The options available can vary by location.

I found a puzzle error or ambiguous clue

Please report the game, puzzle date, clue and possible answer involved, and why it seems incorrect or could reasonably have more than one answer. A screenshot is helpful, but avoid including personal information.

Before reporting a bug

Checking these basics helps rule out common device issues:

  1. Update Common Ground to the newest version available to you.
  2. Restart the app and, if needed, your device.
  3. Confirm your device is online and has automatic date and time enabled.
  4. Note whether the issue is a crash, puzzle error, ambiguous puzzle, ad problem, or another issue.

What to include

For the fastest help, include:

  • Your device model and iOS version
  • The Common Ground app version, if visible in Settings
  • The game and puzzle date
  • A short description of what you expected and what happened
  • Steps that make the issue happen again
  • A screenshot, if it does not contain sensitive information

Feedback and puzzle suggestions

Ideas are welcome. Tell us which game you were playing, what felt good or confusing, and what you would like to see next. Please do not send passwords, financial details, or other sensitive personal information.

Contact support

Send your question, bug report, or feedback and include the details above when relevant.

support@playcommonground.app